Montecitos Coffee Return Policy

At Montecitos Coffee, we take pride in delivering high-quality, fresh-roasted coffee from our family farm in El Salvador. Due to the nature of our products, we have the following return policy in place:

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Returns & Refunds

Because coffee is a perishable food item, we do not accept returns on opened or used coffee products.

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However, your satisfaction is extremely important to us. We will gladly offer a replacement or refund in the following situations:

• You received the wrong item

• Your order arrived damaged

• There is a quality issue with your coffee

If any of the above applies, please contact us within 7 days of delivery.

How to Request a Refund or Replacement

To request support, please email us at:
lacey@montecitoscoffee.com

Include:

• Your order number

• A brief description of the issue

• Photos (if applicable)

We will review your request and respond within 1–2 business days.

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Non-Returnable Items

• Opened coffee bags

• Used products

• Orders reported after 7 days of delivery

Exchanges

We currently do not offer exchanges. If there is an issue with your order, we will provide a replacement or refund as appropriate.

Shipping Costs

• Shipping fees are non-refundable

• If a replacement is approved, we will cover the cost of shipping the new item

Our Promise

We stand behind the quality of our coffee. If something isn’t right, we’ll make it right.

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